“Learning to listen, that takes a lot of discipline.”
"I was addicted to saying things and having them matter to someone."
“Anytime you quit hearing 'sir' and 'ma'am', the end is pretty much in sight.”
“It seems to me that if you have a bad taste in your mouth you should spit it out, not constantly swallow it back.”
“Rule #1 – be a listener.”
“Rumor has a thousand tongues.”
“The first time someone calls you a horse you punch him in the nose, the second time someone calls you a horse you call him a jerk, but the third time someone calls you a horse, well then perhaps it's time to go shopping for a saddle."
“You can't make somebody understand something if their salary depends upon them not understanding it."
“Why is it that people who can’t take advice always insist in giving it?”
“Please don't interrupt me when I'm asking rhetorical questions.”